Yes! We source our rugs directly from reputable artisans and suppliers in countries known for their rich weaving heritage, such as Iran, India, Pakistan, Turkey, Afghanistan, Nepal, Tibet, China, and more. Every rug is carefully inspected for authenticity and quality before it reaches you.

Absolutely. We offer free shipping within the contiguous United States on most orders. Additional charges may apply for oversized pieces or remote locations, but we always aim to keep shipping affordable and transparent.

Yes! We want you to love your rug. That’s why we offer a 30-day return policy. If you’re not completely satisfied, you can return your rug in its original condition for a refund or exchange. Please review our full return policy for details.

We’re here to help! Check out our Rug Size Guide for expert tips on choosing the right size for different areas, like living rooms, dining spaces, bedrooms, or hallways. And if you’re still unsure, feel free to reach out — our friendly team will guide you through the process.

Most rugs require simple care: regular vacuuming, prompt spot cleaning, and occasional professional cleaning to preserve their beauty. For detailed care instructions, visit our Rug Care Guide or ask our team for advice tailored to your specific rug material and style.

We strive to offer the best value by working directly with weavers and trusted suppliers, which allows us to provide competitive pricing without compromising quality. If you find the exact same rug elsewhere for less, let us know — we’ll do our best to match it.

We’d love to hear from you! You can reach us via phone, email, or live chat. Visit our Contact Us page for all the ways to get in touch. Our dedicated customer support team is always ready to help you find your perfect rug.

Explore our collections online, or get in touch for personalized recommendations. At Charlotte Area Rugs, your satisfaction is our top priority!